Sporadic connectivity issues


Our cloud supplier now resolved the incident. Thanks for your patience.

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Information from our cloud supplier:

Starting at 09:00 UTC on 10 Nov 2023, we identified that customers in the leveraging Azure services in Europe may experience increased latency and failures when accessing Azure resources. We are currently investigating to understand the underlying cause and will provide the next update in 60 minutes or as events warrant.

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Our cloud supplier is currently investigating connectivity issues (probably DNS related) The effects includes slower response times and connectivity to our services.

The majority of users and customers are not affected by this and purchases are working as expected in most cases.

We are closesly following the updates from our supplier and will update here accordingly.

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Began at:

Affected components
  • Walley Checkout
  • Payments API
  • Merchant Hub
  • Pay Link