All systems are go

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  • Walley Checkout

    Walley Checkout product

  • Payments API

    The Walley Payments API's

  • My Pages

    The post purchase experience pages

  • In-Store

    The In-store solutions of Collector Bank Payments

  • Widgets

    Widgets like the Part Payment widget

  • Partner Portal
  • Merchant Hub
Previous Incidents

[Resolved] Merchant Hub temporary delays

Began: Ended: Duration:
  • Merchant Hub

Merchant Hub is currently experiencing delays. We are working on the issue. This is not affecting end customers or incoming purchases.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with Trustly

Began: Ended: Duration:
  • Walley Checkout

Trustly reported partial degradation of their systems, causing Trustly payments in our checkout to fail. The issue was resolved within an hour and Trustly payments have been working since.

[Resolved] Long AddInvoice response times for the swedish, norwegian and danish markets

Began: Ended: Duration:
  • Payments API

We had an issue regarding credit checks for these three markets, but it has now been resolved.

[Resolved] Merchant Hub delay in updates

Began: Ended: Duration:
  • Merchant Hub

We are currently experiencing slow response times in the Merchant Hub.

This affects viewability of new orders that has been placed. They are still placed but not yet visible in the hub. Actions performed, like activating, editing, cancelling can also have a delayed visibility in the Merchant Hub.

We are working to fix this.

We've fixed the core issue, and are waiting for things to recover. * New placed orders are now viewable without delay. * Returns and adjustments on orders and credit fees, re sending invoice notifications are still delayed. We expect to be fully in sync in 20 minutes (12:40 Swedish time)

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary performance issues in Walley Checkout

Began: Ended: Duration:
  • Walley Checkout

Between at 14:39 and 14:43 CET we experienced performance issues in Walley Checkout resulting in slow response times and timeouts. We are sorry for any inconvenience this might have caused.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issue to connect bank account on MyWalley / App

Began: Ended: Duration:
  • My Pages

We currently experience issues when connecting a bankaccount on MyWalley & App. Our supplier are currently investigating the issue and we will let you know as soon as they have identified the problem. Sorry for the inconvenience.

We hope we have identified the issue, are now working on a solution. Thanks for your patience.

We've now resolved the incident. Thanks for your patience.

[Complete] Changing minimum TLS level to 1.2 for Checkout related services

Began: Ended: Duration:
  • Widgets
  • Walley Checkout

We will be changing our Checkout related services to require a minimum TLS version of 1.2. We expect that this will not cause issues for merchants nor end customers. Work will begin on 4th of November at 10 UTC+1 and we expect it to finish within minutes.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Temporary performance issues

Began: Ended: Duration:
  • Walley Checkout
  • Widgets

We experienced temporary performance issues in Walley Checkout due to a faulty deploy. The issues have been resolved. Sorry for any inconvenience this might have caused.

[Complete] Planned maintenance in production

Began: Ended: Duration:
  • My Pages
  • Walley Checkout
  • Widgets
  • Merchant Hub
  • Payments API
  • Partner Portal
  • In-Store

At 25th of october between 03-04 swedish time a maintenance window is scheduled in production. Our services will be down for about 30 minutes within this window.

We apologize for this inconvenience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] We are currently experiencing issues with card payments

Began: Ended: Duration:
  • Walley Checkout

We are currently investigating reports that there are issues with card payments in the Checkout. We will update this incident...

The incident has now been resolved. We will keep investigating the cause of the issue together with our service providers. Thanks for your patience.

The issues with card payments was isolated to Master Card and was due to an issue with Mastercard Directory Server.

[Resolved] We are currently experiencing issues with our services

Began: Ended: Duration:
  • My Pages
  • Walley Checkout
  • Merchant Hub
  • In-Store
  • Partner Portal
  • Payments API
  • Widgets

The teams are on it and investigating, we will come back with more information asap

We've confirmed there is a problem with one of our latest releases, rollback in progress

We've now resolved the incident. Thanks for your patience. We will conduct a root cause analysis and get back to you.

[Complete] UAT(test) environment planned maintenance

Began: Ended: Duration:
  • My Pages
  • Walley Checkout
  • Widgets
  • In-Store
  • Merchant Hub
  • Partner Portal
  • Payments API

The UAT(test) environment will be offline for some time between 13-14 Swedish local time due to maintenance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] UAT(test) environment planned maintenance

Began: Ended: Duration:
  • Walley Checkout
  • Merchant Hub
  • Partner Portal
  • Payments API

The UAT(test) environment will be offline for some time between 16-18 Swedish local time due to maintenance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Long response times in Walley Checkout

Began: Ended: Duration:
  • Walley Checkout

Sorry, but we are experiencing problems with Walley Checkout at the moment. Troubleshooting is ongoing.

The incident is now resolved. Thanks for your patience.

[Complete] One of our credit check providers has a service window

Began: Ended: Duration:
  • Walley Checkout
  • Payments API

One of our credit check providers will have a service window on sunday morning between 05-07 CET. This could have a minor impact on response times and large purchases on credit products.

We apologize for the inconvenience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 60 days.