Walley

Previous Incidents

[Resolved] Slow respones time for MyWalley / App

Began: 19 May 17:19 CEST Ended: 20 May 08:36 CEST Duration: 15 hours and 16 minutes

My Pages

Thu, 19 May 2022

17:19:43 CEST: We currently experience longer response times when customers login to MyWalley / App. We are investigating the issue and will update you as soon as possible.
17:36:58 CEST: We've fixed the core issue, and are waiting for things to recover. Keeping the issue open and monitoring during the evening.

Fri, 20 May 2022

08:36:17 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary problems fetching invoice documents on my pages

Began: 12 May 19:26 CEST Ended: 16 May 19:35 CEST Duration: 4 days and 9 minutes

My Pages

Mon, 16 May 2022

19:40:03 CEST: We are sorry to report that we had short period of disturbance fetching invoice documents on my pages. The issue has been resolved.

[Resolved] Problems displaying invoices on domain invoice.collectorbank.com

Began: 12 May 10:12 CEST Ended: 12 May 13:37 CEST Duration: 3 hours and 25 minutes

Payments API
My Pages
Merchant Hub

Thu, 12 May 2022

10:12:10 CEST: Due to an expired certificate we currently have issues showing PDF-invoices. We are working on resolving this.
13:37:42 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with signing in from Safari

Began: 11 May 13:27 CEST Ended: 11 May 14:04 CEST Duration: 37 minutes

Walley Checkout

Wed, 11 May 2022

13:27:12 CEST: Some people are experiencing problems with signing in from Safari on iOS and OSX. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.
13:31:41 CEST: We've fixed the core issue, and are waiting for things to recover.
14:04:12 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Issues when logging in to MyWalley / App

Began: 2 May 13:03 CEST Ended: 2 May 13:08 CEST Duration: 4 minutes

My Pages

Mon, 2 May 2022

13:03:59 CEST: We currently experience issues for MyWalley & App. An error message is displayed after login.
13:08:43 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with redirecting after purchase

Began: 27 Apr 11:17 CEST Ended: 27 Apr 11:46 CEST Duration: 28 minutes

Walley Checkout

Wed, 27 Apr 2022

11:17:49 CEST: Some customers are experiencing problems with the final redirect after the purchase is completed. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.
11:31:07 CEST: We've fixed the core issue, and are waiting for things to recover.
11:46:04 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with updates in Merchant Hub

Began: 26 Apr 11:45 CEST Ended: 26 Apr 11:49 CEST Duration: 4 minutes

Merchant Hub

Tue, 26 Apr 2022

11:45:46 CEST: We are investigating an issue in production for Merchant Hub. Sorry for the inconvenience.
11:49:58 CEST: We've now resolved the incident. Sorry for this. Thanks for your patience.

[Resolved] Temporary issues with our Payments API

Began: 21 Apr 19:38 CEST Ended: 21 Apr 19:53 CEST Duration: 15 minutes

Walley Checkout
Payments API
Partner Portal
Merchant Hub

Thu, 21 Apr 2022

20:20:31 CEST

At about 15 minutes we were experiencing issues with our Payments API. The problem is now solved.

Sorry for the inconvenience!

[Resolved] Temporary performance issues

Began: 20 Apr 19:02 CEST Ended: 20 Apr 20:55 CEST Duration: 1 hour and 53 minutes

Walley Checkout
Widgets

Wed, 20 Apr 2022

19:02:19 CEST: Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.
19:33:49 CEST: We've fixed the core issue, and are waiting for things to recover.
20:55:50 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary delays in Merchant Hub

Began: 20 Apr 08:01 CEST Ended: 20 Apr 10:00 CEST Duration: 1 hour and 58 minutes

Merchant Hub

Wed, 20 Apr 2022

08:02:00 CEST: Sorry, we are currently experiencing delays in Merchant Hub. Orders and manual actions are being delayed. We are currently working on the issue.
08:33:17 CEST: We've fixed the core issue, and are waiting for things to recover.
10:00:40 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Walley Checkout 1.0 disturbance card payments

Began: 17 Apr 17:45 CEST Ended: 17 Apr 17:59 CEST Duration: 13 minutes

Walley Checkout

Sun, 17 Apr 2022

17:45:29 CEST

Some merchants using Walley Checkout 1.0 have disturbances with card payments. The input fields doesn´t load.

If the user refresh the checkout page, input fields will be displayed.

We are investigate the cause.

17:59:06 CEST

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with the Checkout

Began: 3 Apr 22:14 CEST Ended: 3 Apr 22:36 CEST Duration: 22 minutes

Walley Checkout

Sun, 3 Apr 2022

22:14:07 CEST: Sorry, we are currently experiencing issues with our Checkout and are working to solve it
22:36:47 CEST: We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary delays in Merchant Hub

Began: 31 Mar 06:30 CEST Ended: 31 Mar 09:23 CEST Duration: 2 hours and 53 minutes

Merchant Hub

Thu, 31 Mar 2022

10:05:29 CEST: This morning we had delays that was delaying the actions in the Merchant Hub. They are now solved. We are aware that this issue has been coming back and we are working on a final fix for this. Sorry for the inconvenience.

[Resolved] Temporary delays in Merchant Hub

Began: 25 Mar 09:59 CET Ended: 25 Mar 11:48 CET Duration: 1 hour and 49 minutes

Merchant Hub

Fri, 25 Mar 2022

09:59:29 CET: Sorry, we are currently experiencing delays in Merchant Hub. Orders and manual actions are being delayed. We are currently working on the issue.
11:48:34 CET: We've now resolved the incident. Thanks for your patience.

[Complete] Updates to our status page

Began: 23 Mar 16:00 CET Ended: 23 Mar 16:15 CET Duration: 15 minutes

Tue, 22 Mar 2022

08:11:32 CET: On the 23rd of March we will be doing updates to our status page starting at 15:00 UTC. The update is estimated to take roughly 15 minutes. During this time the page might be unavailable. We apologize for any inconvenience this may cause.

Wed, 23 Mar 2022

16:00:41 CET: The scheduled maintenance is now underway. We'll keep you updated on our progress.
16:15:41 CET: The maintenance is now complete. Thanks for your patience.

Scheduled for Wed, 23 Mar 2022 16:00 CET
Expected to take 15 minutes

Past notices

No further notices from the past 60 days.