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  • Walley Checkout

    Walley Checkout product

  • Payments API

    The Walley Payments API's

  • My Pages

    The post purchase experience pages

  • In-Store

    The In-store solutions of Collector Bank Payments

  • Widgets

    Widgets like the Part Payment widget

  • Partner Portal
  • Merchant Hub
Previous Incidents

[Resolved] Slow respones time for MyWalley / App

Began: Ended: Duration:
  • My Pages

We currently experience longer response times when customers login to MyWalley / App. We are investigating the issue and will update you as soon as possible.

We've fixed the core issue, and are waiting for things to recover. Keeping the issue open and monitoring during the evening.

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary problems fetching invoice documents on my pages

Began: Ended: Duration:
  • My Pages

We are sorry to report that we had short period of disturbance fetching invoice documents on my pages. The issue has been resolved.

[Resolved] Problems displaying invoices on domain invoice.collectorbank.com

Began: Ended: Duration:
  • Payments API
  • My Pages
  • Merchant Hub

Due to an expired certificate we currently have issues showing PDF-invoices. We are working on resolving this.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with signing in from Safari

Began: Ended: Duration:
  • Walley Checkout

Some people are experiencing problems with signing in from Safari on iOS and OSX. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues when logging in to MyWalley / App

Began: Ended: Duration:
  • My Pages

We currently experience issues for MyWalley & App. An error message is displayed after login.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with redirecting after purchase

Began: Ended: Duration:
  • Walley Checkout

Some customers are experiencing problems with the final redirect after the purchase is completed. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with updates in Merchant Hub

Began: Ended: Duration:
  • Merchant Hub

We are investigating an issue in production for Merchant Hub. Sorry for the inconvenience.

We've now resolved the incident. Sorry for this. Thanks for your patience.

[Resolved] Temporary issues with our Payments API

Began: Ended: Duration:
  • Walley Checkout
  • Payments API
  • Partner Portal
  • Merchant Hub

At about 15 minutes we were experiencing issues with our Payments API. The problem is now solved.

Sorry for the inconvenience!

[Resolved] Temporary performance issues

Began: Ended: Duration:
  • Walley Checkout
  • Widgets

Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary delays in Merchant Hub

Began: Ended: Duration:
  • Merchant Hub

Sorry, we are currently experiencing delays in Merchant Hub. Orders and manual actions are being delayed. We are currently working on the issue.

We've fixed the core issue, and are waiting for things to recover.

We've now resolved the incident. Thanks for your patience.

[Resolved] Walley Checkout 1.0 disturbance card payments

Began: Ended: Duration:
  • Walley Checkout

Some merchants using Walley Checkout 1.0 have disturbances with card payments. The input fields doesn´t load.

If the user refresh the checkout page, input fields will be displayed.

We are investigate the cause.

We've now resolved the incident. Thanks for your patience.

[Resolved] Issues with the Checkout

Began: Ended: Duration:
  • Walley Checkout

Sorry, we are currently experiencing issues with our Checkout and are working to solve it

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary delays in Merchant Hub

Began: Ended: Duration:
  • Merchant Hub

This morning we had delays that was delaying the actions in the Merchant Hub. They are now solved. We are aware that this issue has been coming back and we are working on a final fix for this. Sorry for the inconvenience.

[Resolved] Temporary delays in Merchant Hub

Began: Ended: Duration:
  • Merchant Hub

Sorry, we are currently experiencing delays in Merchant Hub. Orders and manual actions are being delayed. We are currently working on the issue.

We've now resolved the incident. Thanks for your patience.

[Complete] Updates to our status page

Began: Ended: Duration:

On the 23rd of March we will be doing updates to our status page starting at 15:00 UTC. The update is estimated to take roughly 15 minutes. During this time the page might be unavailable. We apologize for any inconvenience this may cause.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 60 days.