Issue affecting order information

Resolved
Resolved

We've now resolved the issue. Thanks for your patience.

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Recovering

Recovery in progress. The issue causing order information not to be updated correctly has been resolved. We are now running a remediation process to correct orders that were affected. As a result, some orders may temporarily continue to display outdated information while the updates are being processed.

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Identified

A previously identified technical issue caused some orders not to be updated correctly. As a result, order information such as order status may currently display outdated or incorrect data for a subset of orders. The root cause has been identified and resolved, and no new orders are expected to be impacted. We are currently working to correct the affected orders and restore accurate information. We will continue to provide updates on our progress.

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Began at:

Affected components
  • Walley App / MyWalley
  • Merchant Hub
  • Management API