Slow response times and availability issues

After 3 hours and 14 minutes

Microsoft have now resolved the incident. Thanks for your patience.

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After 51 minutes

The issue is causing impact in waves, peaking every 30 minutes. We can see that purchases are being registered at a normal rate at the moment. There was a peak with slow response times at 10:05-10:06 Swedish time.

From Microsoft:

Azure Networking - Multiple regions - Investigating

Starting at 07:05 UTC on 25 January 2023, customers may experience issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365, PowerBI.

We've determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes.

We are actively investigating and will share updates as soon as more is known.

This message was last updated at 09:24 UTC on 25 January 2023

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After 32 minutes

The issue at our hosting provider has gotten worse and we are now experiencing availability issues.

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After 16 minutes

The underlying issue can be followed here.

Currently our response times are within expected ranges and login to Merchant Hub is working again.

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Due to an issue at our hosting supplier we are experiencing issues right now.

  • Purchases are still being registered but users might experience slower response times than normal.
  • Merchant Hub is affected with the identification platform

Our supplier have identified the issue and is trying to recover as soon as possible. Sorry for the inconvenience.

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Began at:

Affected components
  • Walley Checkout
  • Payments API
  • App / MyWalley
  • In-Store
  • Widgets
  • Partner Portal
  • Merchant Hub