Temporary issues fetching settlements

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We've fixed the issue affecting the remaining settlements. Settlement files from 29th of September will gradually become available over the next few hours

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Updated

We've fixed the core issue, and settlement files created before 2025-09-29 is available for download again. The files for settlements generated the last two days are not yet available.

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Identified

Sorry, but we are experiencing issues with providing settlement files. Fetching PDF and CSV specifications through API and Merchant Hub does currently not work.

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Began at:

Affected components
  • Settlements and Payouts